At Innovita Research (company code: 300140717 , address: Laisvės pr. 125A, Vilnius, Lithuania, email: and its affiliated entities, we take Client privacy and personal data protection very seriously. In this Privacy Policy, we set data protection standards and describe how information from Client (“Client“) is collected, used, maintained and disclosed by Innovita Research. This privacy policy applies to the website (“Site“) and all services offered by Innovita Research. The aim of this Privacy Policy is to provide adequate and consistent safeguards for the handling personal data of potential client’s and existing clients’ data within Innovita Research and its affiliated entities in accordance with the requirements of General Data Protection Regulation (Regulation (EU) 2016/679 of 27 April 2016, “GDPR“) and other applicable data protection laws.

Collection and storage of personal information

We may collect personally-identifying information, including the IP address and other internet service provider related information, when Client:

  • Visits the Site.
  • Fills a form.
  • Subscribes for a newsletter.
  • Makes other activities connected to the Innovita Research services.

We may process the following personal data provided by the Client:

  • Name and / or Company name.
  • Email.
  • Phone.
  • Address.
  • Photos.
  • Medical records.
  • Invoice related information.

The client’s submission of his/her personal data to the Innovita Research shall be regarded, among others, as Client’s explicit consent to the processing of that personal data for one or more specified purposes listed in this Privacy Policy. Before submitting photos with other individuals to the Innovita Research shall get their permission.

We will store the Client’s personal data for the duration of the agreement and limitation period as defined by applicable law or until the consent for direct marketing or other consent-based data processing is revoked.

While Client accesses the Site we may collect certain non-personally-identifying information:

  • Browser type.
  • Operation system.
  • Region of the world.
  • Other similar information.

We may use cookies – special files which browsers may store on the Client computer to retain certain information from a visit to visit the Site to enhance the Site user experience. The client may switch off using the cookies in the Client’s browser; however, some parts of the Site may not function properly.

We will not collect any other personal data about you from other sources. In case you think we may have more of your personal data that you provided, you may request our support team to provide you with all of your personal data that we have, and request it to be deleted. In such a case you will have to prove your identity.

Use of personal information

We may use the Client’s personal information for:

  • Providing services requested by the Client.
  • Managing Client’s medical records.
  • Providing support and improving customer service.
  • Improving our services.
  • Sending periodic promotion emails, newsletters and run other Site activities that may be useful for Client.

We may use Client’s email to send Client information, updates, respond to inquiries, questions, promotional material, etc. If the Client participates in a mailing list, the Client may receive company news, updates for related products or services, offerings, etc. The client may choose to unsubscribe from the Site mailing list at any time by using detailed instructions provided in each mailing list email or by contacting us using email

Protection of personal information

We are making our best efforts to implement various technical and organizational measures to protect the Client’s personal information while the Client uses Innovita Research services. We are committed to taking appropriate technical and organizational measures to protect personal data against unauthorized access, unlawful processing, accidental loss or damage, and unauthorized destruction. However, there are no completely secure methods for transmitting, processing and storing digital information and, therefore, we cannot guarantee that information will never be misused. The client must also ensure the appropriate technical and organizational measures to ensure data protection and compliance with applicable data protection law on his side.

To take advantage of the right to be forgotten Client must contact us with a request to delete his or her personal data from our servers. Upon such a request, we will erase all personal data the Client has provided to us.

Client, having any questions or complaints regarding the Client’s personal data processing, can contact our Data Protection Officer directly via email

Principles for processing personal data

We respect the privacy rights and interests of each Client. Innovita Research and its affiliated entities will abide by the following principles when processing personal data:

  • Personal data will be processed lawfully, fairly and in a transparent manner in relation to the data subject.
  • Personal data will be collected for specified, explicit and legitimate purposes and will be processed for in accordance with those purposes.
  • Personal data collected will be limited to what is necessary to provide requested services.
  • Personal data will be accurate and, where necessary, kept up to date.
  • Personal data will be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed.
  • Personal data will be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.

Client’s rights

Any Client may inquire about the nature of his or her personal data stored or processed by Innovita Research and its affiliated entities. All such requests for access may be made by contacting us by email at

If any personal data is inaccurate or incomplete, the Client may request to correct the data. It is the Client’s sole responsibility to provide us with accurate personal data about him or her and to inform of any changes.

If Client demonstrates that the purpose for which the data is being processed is no longer legal or appropriate, the data will be deleted, unless the law requires otherwise.

If the Client’s personal data processing for a particular purpose is based on his/her consent, then the Client has the right to revoke his/her consent for such processing at any time and we will stop the processing of his/her personal data for such purpose immediately. The Client has the right to request and get his/her personal data processed by us in a computer-readable format.

We will respond free of charge to Clients’ requests regarding their personal data processing without undue delay at the latest within one month. We may reject such a request if they will be considered unfounded or excessive, in which case we will provide rejection arguments.

Sharing of personal information

We do not disclose the Client’s personal information to anyone except if we believe it is necessary to comply with the law, enforce our policies, or protect our or others’ legal rights. This does not include trusted third parties which help us to operate our business and services as long as they agree to keep Clients’ personally-identifying information confidential. We will require external third-party suppliers to comply with the Privacy Policy standards or to guarantee at least the same level of protection as ours when handling personal data. Such selected third parties will have access to certain personal data solely for the purposes of performing the services specified in the applicable contract. If we conclude that a supplier is not complying with these obligations, we will promptly take appropriate actions. Non-personally identifying information may be shared with third parties for marketing and other uses.

Additionally, personal data transfer may be carried out only if applicable legal requirements are met and as long as the receiving entity ensures compliance with the GDPR for the transfer and any subsequent processing. Any transfer of personal data to data recipients in third countries outside the European Union or European Economic Area or to international organizations will be done strictly in accordance with the applicable GDPR requirements and will be based either on standard contractual clauses approved by the European Commission or other competent bodies or on other tools/arrangements/permits which authorize such transfer.

We may disclose certain personal data in response to lawful requests by legal authorities or in order to protect our legal rights, or in an emergency where the health or security of a person is threatened.

Direct marketing

We may use an individual’s contact information to offer our products and services without his or her prior consent for direct marketing if he or she is our current or former client. In other cases, we will not use an individual’s personal data to offer him or her our software products and services unless prior consent has been granted by the individual. We will ensure that any individual can easily opt-out from receiving such marketing communications.

Web marketing and visitors’ analytics

The Site uses web analytics services provided by Google, Inc. (“Google“). These services use cookies, which are text files placed on the Client computer, to help the website analyze how users use the site. The information generated by the cookie about Clients’ use of the website (including Clients IP address) will be transmitted to and stored by Google on its servers. Google will use this information for the purpose of evaluating Clients’ use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate the Client IP address with any other data held by Google. The Client may refuse the use of cookies by selecting the appropriate settings on the Clients browser, however, please note that if Client does this Client may not be able to use the full functionality of this website. By using this website, Client consent to the processing of data about Client by Google in the manner and for the purposes set out above.

This site also uses Hotjar in order to better understand the visitors needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.). Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on behalf of Innovita Research in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Changes to this privacy policy

We reserve the right to modify the Privacy Policy as needed, for example, to comply with changes in laws, regulations, Innovita Research practices, and procedures, or requirements imposed by data protection authorities.

If we decide to change this privacy policy we will update this page together with the modification date below. We encourage the Client to frequently check this Privacy Policy for any updates. You understand and agree that it is your responsibility to check periodically this Privacy Policy for updates to become informed about any changes.

The Privacy Policy and Innovita Research personal data processing are governed by the laws of the Republic of Lithuania and the European Union.

This Privacy Policy was last updated on October 09, 2019.

Client’s acceptance of these terms

By using our services you agree to this Privacy Policy. Your use of the services after this Privacy Policy is changed implies you agree to the changed terms. If you do not agree to this Privacy Policy do not use our services.

Contacting us

Contact us using email